Shipping policy
Last updated: October 13, 2026
Where we ship
We currently ship to addresses in the United States only. All prices on our website and at checkout are in US dollars.
Shipping costs
Orders of $75.00 or more ship free. Orders under $75.00 have a flat shipping fee of $5.99. The shipping cost is always shown in your cart and at checkout before you pay.
Order processing
We process orders Monday to Friday. Orders placed before 2:00 PM Eastern Time (Toronto) on a business day start processing the same day. Orders placed after 2:00 PM, or on a Saturday or Sunday, start processing on the next business day. Processing takes 1 to 2 business days, during which your order is prepared, packed and handed to the carrier.
Delivery time
Once your order has shipped, delivery takes 4 to 7 business days. In total, from the day you place your order to the day it arrives, please allow 5 to 9 business days.
Carriers and tracking
Every order ships with a tracked carrier. As soon as your order ships, we email you a shipping confirmation with the name of the carrier and your tracking number, so you can follow your parcel until it is delivered.
Where your order ships from
Our products are fulfilled and shipped through partner warehouses, so your order may ship from a location that is different from our address in Montreal. If you order several items, they may arrive in separate parcels with separate tracking numbers. You only pay shipping once per order.
Delays
Delivery times are estimates. Weather, carrier delays and peak holiday periods can occasionally add a few days. If your order is delayed, we will let you know by email.
Lost, missing or damaged parcels
If your tracking has not updated for 7 business days, or it shows your parcel as delivered but you have not received it, please contact us within 14 days of the expected delivery date. We will open an investigation with the carrier and, if the parcel cannot be found, send you a replacement or a full refund. If your order arrives damaged, please see our Refund Policy.
Shipping address
Please check that your shipping address is complete and correct before placing your order. If you need to change it, email us before your order ships and we will update it.
Contact us
Kitchen Hubbs
Email: support@kitchenhubbs.com
Phone: +1 (438) 828-4252
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (Toronto)
We reply within 24 hours, Monday to Friday. Messages sent on weekends are answered on Monday.