Last updated: October 13, 2026
Accepted payment methods
We accept Visa, Mastercard, American Express, Discover and Diners Club cards, as well as Shop Pay, Apple Pay and Google Pay. The payment methods available to you are always shown at checkout.
Secure payments
Payments are processed through Shopify's secure checkout, which is encrypted and certified to the PCI DSS standard for card payments. We never see or store your full card number.
When you are charged
Your payment method is charged when you place your order. You receive an order confirmation email right after your purchase. If a payment is declined, your order is not placed and you can try again with another payment method.
Currency and pricing
All prices on our website are in US dollars, and you are charged in US dollars. If your card is issued in another currency, your bank may apply its own exchange rate or fees. Sales tax, where it applies, is calculated at checkout. Shipping is $5.99 on orders under $75.00 and free on orders of $75.00 or more.
Fraud prevention
To protect our customers, we review orders for signs of fraud. We may contact you to verify an order, and we may cancel an order we cannot verify. If we cancel an order after you have paid, we refund you in full.
Refunds
Approved refunds are issued to your original payment method within 7 business days after we receive and inspect your return, as described in our Refund Policy. Depending on your bank, it can take a few more days for the refund to appear on your statement.
Contact us
Kitchen Hubbs is an independent online store owned and operated by Kitana Phung.
Address: 2835 Ave Ekers, Montreal, QC H3S 1E2, Canada
Email: support@kitchenhubbs.com
Phone: +1 (438) 828-4252
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (Toronto)
We reply within 24 hours, Monday to Friday. Messages sent on weekends are answered on Monday.