Refund policy

Last updated: October 13, 2026

Our 30-day return policy

We want you to be happy with every Kitchen Hubbs order. If something is not right, you can request a return within 30 days of the date your order was delivered. Items must be unused, clean and in their original packaging, with all parts and accessories included.

Damaged, defective or wrong items

If your item arrives damaged, does not work as described, or is not the item you ordered, email us at support@kitchenhubbs.com within 30 days of delivery with your order number and a photo of the problem. Returns in this case are free. We will email you a prepaid return label, or tell you that you can keep the item, and then send you a replacement or a full refund, including any shipping fee you paid, whichever you prefer.

Returns for a change of mind

If you simply changed your mind, you can return unused items within 30 days of delivery. In this case you pay the cost of return shipping, and the original shipping fee is not refunded. We recommend a tracked shipping service, because we cannot issue a refund for a return we do not receive.

How to start a return

Email support@kitchenhubbs.com with your order number, the item you want to return and the reason. We reply within 24 hours, Monday to Friday. Once your return is approved, we send you a Return Authorization and the address to ship the item to. Our products are fulfilled through partner warehouses, so the return address can be different from our address in Montreal. Please do not send items back without a Return Authorization, because returns sent to the wrong address cannot be processed.

Refunds

When your return arrives, we inspect it and email you to confirm. Approved refunds are issued to your original payment method within 7 business days after inspection. Depending on your bank or card issuer, it can take a few more days for the refund to appear on your statement.

Restocking fees

We do not charge any restocking fees.

Items we cannot accept

For hygiene reasons, we cannot accept returns of items that have been used with food, unless they are damaged or defective. Items returned incomplete, damaged by misuse, or after the 30-day return window are not eligible for a refund.

Exchanges

We replace items that arrive damaged, defective or wrong. For any other exchange, such as a different color or size, return the original item for a refund and place a new order for the one you want.

Cancellations

You can cancel your order for a full refund at any time before it ships. Email us with your order number as soon as possible. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.

Late or missing refunds

If you have not received your refund 7 business days after we confirmed it, please check with your bank or card issuer first, then contact us and we will look into it.

Contact us

Kitchen Hubbs 
Email: support@kitchenhubbs.com
Phone: +1 (438) 828-4252
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (Toronto)
We reply within 24 hours, Monday to Friday. Messages sent on weekends are answered on Monday.