Orders and shipping
Where do you ship?
We currently ship to addresses in the United States only. All prices are in US dollars.
How long does delivery take?
Orders are processed in 1 to 2 business days, then delivery takes 4 to 7 business days. In total, please allow 5 to 9 business days from the day you order. Orders placed before 2:00 PM Eastern Time on a business day start processing the same day.
How much is shipping?
Orders of $75.00 or more ship free within the United States. Orders under $75.00 have a flat shipping fee of $5.99.
Where do orders ship from?
Our products are fulfilled and shipped through partner warehouses, so your order may ship from a location that is different from our address in Montreal. If you order several items, they may arrive in separate parcels with separate tracking numbers. You only pay shipping once per order.
How can I track my order?
As soon as your order ships, we email you a shipping confirmation with the name of the carrier and your tracking number. You can follow your parcel at any time on our Track Order page with your order number and email address, or with your tracking number.
Can I change or cancel my order?
Yes, at any time before it ships. Email us with your order number as soon as possible and we will update or cancel it for a full refund.
What if my parcel is late or missing?
If your tracking has not updated for 7 business days, or it shows your parcel as delivered but you have not received it, contact us within 14 days of the expected delivery date. We will open an investigation with the carrier and, if the parcel cannot be found, send you a replacement or a full refund. See our Shipping Policy.
Returns and refunds
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. Returns are free if your item arrives damaged, defective or wrong. If you changed your mind, you pay the return shipping, and the original shipping fee is not refunded.
My item arrived damaged or wrong. What do I do?
Email support@kitchenhubbs.com within 30 days of delivery with your order number and a photo of the problem. We will send you a prepaid return label, or tell you that you can keep the item, and then send a replacement or a full refund, whichever you prefer.
How do I start a return?
Email us with your order number, the item and the reason. Once your return is approved, we send you a Return Authorization and the address to ship it to. Please do not send items back without a Return Authorization.
When will I get my refund?
Approved refunds are issued to your original payment method within 7 business days after we receive and inspect your return. Your bank may take a few more days to show it.
Do you charge a restocking fee?
No. We do not charge any restocking fees. Read the full Refund Policy.
Payments
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover and Diners Club cards, as well as Shop Pay, Apple Pay and Google Pay. Payments are processed securely, and we never see or store your full card number. See our Payment Policy.
Which currency will I be charged in?
All prices are in US dollars, and you are charged in US dollars. Sales tax, where it applies, is calculated at checkout.
About us
Do you have a physical store?
No. Kitchen Hubbs is an independent online store owned and operated by Kitana Phung. Our address is 2835 Ave Ekers, Montreal, QC H3S 1E2, Canada, but it is not a showroom or a returns address.
How can I contact you?
Email support@kitchenhubbs.com or call +1 (438) 828-4252, Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (Toronto). We reply within 24 hours, Monday to Friday. You can also chat with us using the chat button at the bottom of any page, or use our contact form.