Privacy policy
Last updated: October 13, 2026
Who we are
Kitchen Hubbs (kitchenhubbs.com) is an independent online kitchenware store owned and operated by Kitana Phung, based in Montreal, Quebec, Canada. This Privacy Policy explains what personal information we collect when you visit our website, place an order or contact us, how we use it, who we share it with, and the choices you have.
Information we collect
When you place an order, we collect your name, email address, phone number, billing address, shipping address and the details of the products you buy. Card details are entered on a secure checkout and processed by our payment providers, and we never see or store your full card number. When you contact us, we keep the messages you send. When you browse our website, we automatically collect technical information such as your IP address, browser and device type, the pages you view and how you interact with them, using cookies and similar technologies.
How we use your information
We use your information to process and deliver your orders, send order and shipping updates, handle returns and refunds, answer your questions, prevent fraud, keep our website secure, understand how visitors use our website so we can improve it, and meet our legal and accounting obligations. If you subscribe to our emails, we also use your email address to send you news and offers. You can unsubscribe at any time with the link at the bottom of every marketing email.
Cookies
Cookies are small files stored on your device. We use them to keep your cart working, remember your preferences, measure website traffic and, where allowed, measure the results of our advertising. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart, may then stop working properly.
Who we share information with
We share personal information only with service providers that help us run our store, and only as much as they need to do their job. These include Shopify, which hosts our store and checkout, our payment processors, the warehouses and shipping carriers that fulfill and deliver your orders, our email and customer support tools, and analytics and advertising services such as Google and Microsoft, which help us understand website traffic and measure our ads. We may also disclose information when the law requires it, to protect our rights, or if the store is sold or transferred to a new owner. We do not sell your personal information for money.
Hosting by Shopify
Our store is hosted by Shopify, which processes personal information about your use of our website and checkout in order to provide its services. To learn how Shopify uses personal information, please read the Shopify Consumer Privacy Policy.
Your privacy rights
Depending on where you live, you may have the right to know what personal information we hold about you, to receive a copy of it, to ask us to correct or delete it, and to opt out of the sale or sharing of your personal information for targeted advertising. California residents have these rights under the California Consumer Privacy Act. To opt out of the sale or sharing of your personal information, visit our Do Not Sell or Share My Personal Information page. We also honor the Global Privacy Control signal sent by your browser. For any other request, email us. We will verify your identity before acting on a request, and we will never treat you differently for exercising your rights.
The person responsible for protecting personal information at Kitchen Hubbs is Kitana Phung, who can be reached at support@kitchenhubbs.com.
Children
Our website is not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.
How long we keep information and how we protect it
We keep order information for as long as we need it to provide our services and to meet tax, accounting and legal requirements. We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage over the internet is completely secure.
International transfers
We are based in Canada, and our service providers may process information in the United States, Canada and other countries. When information is transferred, we take steps to keep it protected as described in this policy.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the date at the top of this page.
Contact us
Kitchen Hubbs
Email: support@kitchenhubbs.com
Phone: +1 (438) 828-4252
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (Toronto)
We reply within 24 hours, Monday to Friday. Messages sent on weekends are answered on Monday.